1. Debiting your account
1.1 By signing a direct debit authority, you have authorised us to arrange for funds to be debited from your account. You should refer to the direct debit authority and this agreement for the terms of the arrangement between us and you.
1.2 We will only arrange for funds to be debited from your account as authorised in the direct debit authority.
1.3 If the debit day falls on a day that is not a business day, we may direct your financial institution to debit your account on the following business day. If you are unsure about which day your account has or will be debited you should ask your financial institution.
2. Changes by us
2.1 We may vary any details of this agreement or a direct debit authority at any time by giving youat least 14 days’ written notice.
2.2 Any notice will be deemed to have been received five business days after it is posted.
3. Changes by you
3.1 Subject to 3.2, you may change the arrangements under a direct debit authority by contacting us on1300 131 809.
3.2 If you wish to stop, defer or cancel a debit payment you must notify us in writing at least 14 days before the next debit day. This notice should be given to us in the first instance.
4. Your responsibilities
4.1 It is your responsibility to ensure that there are sufficient clear funds available in your account to allow a debit payment to be made in accordance with the direct debit authority.
4.2 You should check your account statement to verify that the amounts debited from your account are correct.
4.3 Check with your financial institution whether direct debiting is available from your account as direct debiting is not available on all accounts offered by financial institutions
4.4 If, for any reason, we are unable to withdraw the required amounts we will write to you.
5. Dispute
5.1 If you believe that there has been an error in debiting your account, you should notify us directly and confirm that notice in writing with us as soon as possible so that we can resolve your query more quickly. You may contact us on 1300 131 809.
5.2 If we conclude as a result of our investigations that your account has been incorrectly debited, we will respond to your query by arranging for your financial institution to adjust your account.